Reasons for delays at customs can be varied: from incomplete or incorrectly filled out declaration documents to checking the contents of the package for compliance with customs requirements. But what to do if your package is stuck at customs?

The first step is to understand the reasons for the delay. Often, this information can be obtained from tracking the package on the courier service's website or by phone. You will understand at what stage your package is and what the reasons for the delay are.

Your package may be delayed due to exceeding the duty-free import limit:

• For individuals:
  • Value – up to 35,000 rubles per month.
  • Weight – up to 5 kg.
• If these limits are exceeded, customs duties must be paid.

Your package may be delayed due to discrepancies in the declaration information:

• Incorrectly stated value, weight, or name of the goods.
• Lack of an invoice or other necessary documents.

Your package will be delayed due to content inspection if it contains goods subject to mandatory certification or licensing.

Some goods may be prohibited from being imported into the recipient country, which will also lead to delays at customs.

The goods may raise suspicions due to their appearance, smell, or labeling, in which case customs officers will take the goods for examination.

What to do if the package is considered a commercial shipment?

If customs has decided that your goods are a commercial shipment (commercial shipment), rather than personal import, you need to:

• Register as an individual entrepreneur or legal entity.
• Prepare the necessary documents for commercial import.
• Pay customs duties and fees.

The process of arranging commercial import is more complicated than personal import. It is recommended to contact a customs broker who can help you navigate all the nuances and properly prepare the documents.

What to do if customs limits are exceeded?

If your package has reached customs, and the value or weight of the goods exceeds the duty-free limits, you have two options:

1. Pay the duty and VAT:

• In this case, you will need to provide customs with:
  • An invoice or other document confirming the value of the goods.
  • Passport.
• You can calculate the amount of duty and VAT using the customs calculator on the FCS of Russia website.
• You can pay the duty and VAT online or at a bank branch.
• After payment, customs will release your package.

2. Refuse the package:

In this case, the package will be sent back to the sender, and you will have to pay for the return shipping costs.

Important:

• Do not attempt to bring goods through customs without paying the duty. This will lead to a fine or confiscation of the goods.
• Keep all documents related to the purchase of the goods, as they may be needed when communicating with customs officials.

Here are some tips to help you avoid problems during customs clearance:

• Before purchasing goods abroad, familiarize yourself with the customs rules of Russia.
• Make sure that the value and weight of the goods do not exceed the duty-free limits.
• Choose a reliable seller who properly prepares the documents.
• Keep receipts and invoices.
• If necessary, seek help from a customs broker.

Following these simple rules will help you avoid problems at customs and receive your order as soon as possible.