Decent experience, but tracking was confusing. I ordered a set of kitchen knives from Germany, and while they arrived in decent time, the updates on my package were vague. I wasn't sure where it was for a few days. The knives are great and well-packaged, but the uncertainty during shipping made it a bit frustrating. Maybe better tracking systems would help.
Mixed experience. I ordered a new laptop from Germany and it took just over two weeks to arrive, which was longer than I expected. The package was in decent condition, but the tracking updates were confusing and often stopped updating entirely. I reached out to customer support, but they didn't provide much help, just generic answers. Overall, considering the price, it met my needs, but I hope they improve the tracking process in the future.
Delivery was okay, but tracking was confusing. I ordered a gaming console from the US and expected a faster shipment. It took almost 10 days, which is a bit long for what was promised. The package arrived intact, but I couldn't get clear updates on its status. Overall, I expected more from CH EXPRESS.
I was really disappointed with the tracking updates from CH EXPRESS. They started off well, but then stopped showing any information for several days, which made me quite anxious. My package, which was a set of kitchen knives I ordered, arrived later than expected—about a week late due to unexplained delays. It was packaged properly, so that was a small relief, but the lack of updates made the experience stressful. It's too bad because I've heard good things about them.
I ordered a set of ceramic mugs for my mother's birthday from a site that ships from Germany. It took about a week to arrive, but I was expecting a bit faster delivery given the price. While I was excited to receive them, I noticed that the packaging was slightly damaged, although thankfully the mugs themselves were intact. The tracking information initially worked well, but it stopped updating halfway through, which made me a bit nervous. Overall, I think it was acceptable for the price, but I wish there had been better updates on the parcel's journey.
It took longer than I expected for my order of a custom T-shirt to arrive. I waited almost 10 days, which seemed excessive considering it was shipping from a nearby city. The tracking was quite confusing; it didn’t update regularly, leaving me unsure of when to expect the package. Although the shirt came in good condition, I think CH EXPRESS could improve their communication about delivery timings. Overall, it was just okay, no major issues but also nothing that really impressed me.
This was my first time using CH EXPRESS, and I had high hopes based on some recommendations. I ordered a decorative lamp that came from Germany. It took about 10 days to arrive, which is reasonable, but the tracking updates were a bit confusing in the middle of the process; I wasn't sure where my package was for a couple of days. The lamp itself arrived in good condition, but the box was slightly crushed, which made me nervous at first. I really wanted this piece for my living room, so overall, I’m just relieved it made it here safely. I might try them again, hopefully with clearer tracking next time.
My package took almost two weeks to arrive, which was longer than I expected. I had ordered a set of kitchen knives from a seller in Germany. The tracking information was not very clear during that time, so I was unsure when it would arrive. Upon delivery, the packaging was fine, just a little crushed on one side. Honestly, for the price, I expected better speed; I might try another service next time.
Ordered a smartphone for my brother. It arrived three days late. Tracking wasn't very clear, making it hard to know where my package was.
Delivery was on time. Satisfactory service.