Получил подарок для отца, заказывал его из Москвы. Приехал за 5 дней, что меня удивило, учитывая, что сейчас ноябрь и все в ожидании праздников. Упаковка была в норме, немного мятая, но внутри все целое. Единственное, трек был немного запутанным, не всегда обновлялся вовремя. В целом я доволен сервисом, главное, что товар пришел быстро, и проблем не возникло.
Впервые заказывала что-то через Почту России и немного переживала из-за отзывов о длительных ожиданиях. Получила посылку с новыми наушниками из Москвы и была приятно удивлена — дошло за 6 дней. Забирала на пункте выдачи, очереди не было, но все равно ожидание затянулось на 15 минут, потому что работник долго оформлял документы. Хорошо, что извещение оставили. В целом, опыт оказался лучше, чем я ожидала, хотя следующий раз предпочту забирать без очереди.
I was somewhat disappointed with the delivery experience. My package arrived three days later than expected, which was frustrating. It came from a regional hub, and I understand the reasons, but I still had to keep checking for updates. The tracking information was unclear, so I ended up contacting customer support, which was helpful but didn’t resolve the anxiety of waiting. Overall, I think Kerry Express TH has potential but needs to improve the tracking system.
Initially, I was quite frustrated because the tracking stopped updating for almost three days. I had ordered a new high-quality gaming mouse, and it was coming from their warehouse in the city. When it finally arrived, the packaging had some minor dents, but the product itself was unharmed, which was a relief. I contacted customer support about the tracking issue, and although they were helpful, I wish the tracking was clearer from the start. In the end, it arrived a day later than expected, but considering the circumstances, I find it acceptable. Next time, I hope for better tracking results.
I ordered a package of handmade candles for my friend’s birthday. The delivery was on time, but the box was slightly dented. Overall, I’m satisfied with the service.
Нормально, привезли вовремя.
Не ожидал, что доставка будет такой быстрой! Заказывал новенький планшет с Москвы, и он дошёл до меня всего за 3 дня. Упаковка была в идеальном состоянии, ничего не повредилось. Трек было легко отслеживать — обновления приходили почти мгновенно. Доволен, что нашел такую службу как Pony Express. Удивлён их качеством обслуживания!
Somewhat acceptable. I ordered a smartwatch from a local seller and it took longer than expected to arrive, around 10 days. While I was hoping for quicker delivery, I understand that it came from another city. The tracking was a bit confusing, with no updates for several days. The packaging was fine, but I wish the courier had communicated better. Overall, it was okay, but there are definitely faster options out there.
I was a bit worried about the delivery time since it came all the way from China, but it took about 10 days to arrive. The tracking information was unclear at times, which left me guessing about the progress. While the item—a guitar pedal—was in good condition when it arrived, I expected a bit more prompt service. Given the price I paid, I anticipated it would arrive quicker. Next time, I might look for alternatives, but it isn’t awful.