Every shipment goes through several stages — from the moment the order is created to delivery to the recipient. We explain what each status means and what to do if your parcel is stuck.
The seller has created a shipment request and handed the parcel to the carrier's warehouse. The tracking number exists, but the parcel has not yet been processed and is not moving.
The parcel has been accepted by the carrier and is on its way to the recipient. At this stage it passes through sorting centres — sometimes several times. Tracking updates may appear every few days.
The parcel has arrived in the destination country and is undergoing customs clearance. Customs checks the contents, value and declaration. Most parcels clear automatically within 1–3 days.
The parcel has been delivered. The carrier has recorded the receipt — in person, to a mailbox, or to a pickup point. This is the final status in the delivery chain.
The parcel has arrived at a post office or pickup point. It is usually held for 15–30 days before being returned to the sender.
The courier came but the recipient was not available. Typically there will be 1–2 more attempts, or the parcel will be redirected to a pickup point.
The parcel was not collected in time or a delivery problem occurred. It is now on its way back to the seller. Contact them to resolve the issue.
The tracking number was entered recently (data appears within 12–48 h) or the number is incorrect. Please try again later.
The parcel has been held for additional inspection — most often due to a declaration mismatch or prohibited contents.
In rare cases the carrier records damage or loss. This is grounds for filing a claim.
This is normal for international shipments. While the parcel is in the air or on a container ship, there are no new events. The status will update upon arrival at the next sorting centre. Gaps of 5–10 days without updates are standard.
Most parcels clear customs in 1–5 days. A delay of up to 14 days is still acceptable. If more than 2 weeks have passed, contact the customs authority or the seller — additional documentation or duty payment may be required.
First make sure the tracking number is correct and that the service supports this carrier. If everything is right, contact the seller — most marketplaces have a buyer protection mechanism in case of parcel loss.
Check your mailbox, ask neighbours or the concierge. If the parcel was sent via postal service, visit your nearest post office. If the parcel was genuinely not received, open a dispute with the seller — a 'Delivered' status without actual receipt is grounds for a claim against the carrier.
Not necessarily. Some carriers hand the parcel over to a partner company in the destination country, generating a second tracking number. Our service lets you track both numbers to see the full route.
Enter a tracking number — we'll show the status from 1500+ carriers.